Return & Refund Policy

All sales are final. We do not accept returns. Peptides and biologics are compounded or prepared to order, and they are temperature-sensitive. Once a product has left our cold chain we can no longer vouch for it, so it cannot be restocked, resold, or returned for a refund or exchange. This protects every patient who orders after you.

If the mistake is ours, we make it right. We will replace the item or refund it if you received:

• the wrong item,
• a damaged item, or
• an item that arrived compromised — for example, warm or with a broken seal.

The same applies to a shipment that arrives late or does not arrive at all.

Email support@g1peptides.com within 48 hours of the delivery scan. Include your order number and, for a damaged or compromised item, a photo of the product and its packaging. Please keep the item until we reply — do not use it and do not send it back unless we ask you to.

Biologic products ship frozen or refrigerated on a fixed schedule and must be received the day they arrive. Report any problem within 24 hours of delivery. A shipment that is refused, or that spoils because no one was available to receive it, cannot be replaced or refunded.

You can cancel for a full refund any time before your order has been prepared for shipment. Email support@g1peptides.com with your order number as soon as possible. Once an order has been prepared or shipped, it cannot be cancelled.

Prescription products ship only after a licensed provider has reviewed the order. If the provider does not approve a prescription item, it is not shipped and you receive a full refund for it.

You can pause or cancel a subscription at any time in your patient portal. Cancelling stops future charges. Orders that have already been prepared or shipped are covered by the rest of this policy.

Approved refunds are issued to the original payment method, usually within 5 to 10 business days. You do not pay return shipping, because we do not ask for products to be sent back. There are no restocking fees.

Contact support@g1peptides.com. See also our Terms of Service.